Fresh Flowers & Live Plants
Any online purchase of Fresh Flowers & Live Plants made will have to be arranged for a an approved delivery date and coordinated time range via email.  We currently do not provide same-day deliveries. We currently deliver to limited parts of New York City and New Jersey. If you can check out, we can deliver. We might offer same-day deliveries in the future (hint: keep checking back for updates).

Local NYC hand-delivery is our only option offered for all Fresh Flowers and Live Plants and this must be the chosen form of delivery option at checkout, otherwise, it cannot be delivered.

Special delivery accommodations can be made, please email to inquire at viv@vivianpang.com

Prior to delivery, we will reach out to confirm whether someone is onsite to receive the order, if no one picks up, we will attempt delivery on schedule as to not delay the delivery time. If concierge is available at the location, we will drop off and leave a message along with a picture proof via email who we left your order with and at what time it was delivered. 

If delivery attempt was made and no person and no concierge is available to receive the order, we will take back your order and any additional approved delivery attempts to redeliver will be charged to the sender of the order.

Non-Perishable & Made-to-Order Hard Goods 
Domestic USPS and International DHL shipping carriers are used to ship non-perishable hard goods. Please allow 2-4 business days to process for Botanical Jewelry Items. Please allow up to 2-3 weeks to process for Botanical Coasters. Kindly be aware that once order is shipped, the delivery time is out of our control and will depend on your selected shipping option and carrier’s current operation capacity/schedule. Please kindly review third-party shipping carrier's policies and updates regarding interrupted and delayed operations prior to purchase. USPS is currently operating on delays, please allow additional time for expected delivery. Shipment tracking number will be emailed once shipped.