VIVIVAN PANG, CO. takes pride in every product and arrangement they send out, so if for any reason, you are unsatisfied with what you sent and or received, please feel free to reach out by emailing viv@vivianpang.com regarding your experience, and we will do whatever it takes to make things right!

For Fresh Flowers & Live Plants
Refunds will be made if order is cancelled within (1) one hour after order placement. Due to the nature of our small business, exchanges cannot be arranged but a replacement arrangement can be made to amend freshness and or quality issues of our flowers and plants if any. If issues cannot to be resolved, a refund less delivery costs will be administered.

For Hand-crafted Botanical Keepsakes
Due to the nature of the #coasterforacause initiative, refunds less proceeds donated will be made only if there is a craftsmanship issue reported within 14 days upon delivery of item(s) and if issues cannot be resolved by replacement of items. A full refund will be issued if proceeds for the month have not been donated yet.

For Botanical Jewelry 
Due to hygienic purposes, no exchanges of jewelry will be offered. If there are quality and craftsmanship issues, every attempt of replacement of the same item or an approved similar item will be attempted. If issues cannot be resolved, a refund less proceeds donated will be issued. A full refund will be issued if proceeds for the month have not been donated yet.